Tip Top communication is crucial in today’s landscape, both in business and in education. All components of an organisation must remain connected and available. It’s a given that technology plays a pivotal role in enabling efficient collaboration among organisations.
While email and instant messaging have revolutionised communication methods, phones continue to be an essential tool in the professional realm. Any organisation that prioritises effective communication, growth, and success must carefully consider their telephone solution.
Despite many organisations moving to VoIP phones in the past few years, there still are many advantages particularly with the improvement of softphone options that could tempt those still using old handsets to consider upgrading.
A big consideration is that the Publc Switch Telephone Network (PSTN) will close in December 2025 which means that every phone must have moved to a fully digital network and will no longer work on the traditional phone line system.
We’ve compiled the most frequently asked questions about VoIP, along with our corresponding answers.
What Is VoIP and How Does It Differ from Traditional Phone Systems?
VoIP (Voice over IP) phones let you make and receive calls over the internet with 99.999% uptime reliability, crystal clear connections, and enterprise-grade features that aren’t found with traditional phone services.
Are There Different Types of VoIP Systems?
There are two main types of VoIP phones: on-premises phones and hosted phones. The key distinction between them lies in the location of the system’s hardware appliance. In the case of on-premises phones, as the name implies, the appliance is located within your premises, typically in a server room or IT cupboard. On the other hand, in a hosted phone arrangement, the appliance is housed in an offsite data center and accessed through the cloud.
Is VoIP Complicated?
Not necessarily – an on-premises solution is more work for you or your IT team onsite because they manage it there. A hosted solution is outsourced to another location, and another team, likely managed by the third-party vendor selling the solution.
How Does VoIP Prepare Your Organisation in the Case of Another Shutdown or Natural Disaster?
VoIP offers the ability to carry on as usual in the event of a power outage, or even when your premises itself is not accessible due to a disaster situation such as a fire or flood.
What Are the Key Benefits of a VoIP System?
VoIP phones offer enhanced efficiency by minimizing the challenges associated with phone replacements, repairs, and the complex management of adding or removing employees. In traditional landline phone systems, you would often endure lengthy wait times for phone replacements or for technicians to resolve issues. Such waiting periods result in unproductive time for you and your team.
With a VoIP system, you can bypass these issues, resulting in reduced downtime. VoIP also boosts efficiency by offering a wide range of options for call routing and answering, eliminating the need for costly on-premises technology and staff.
By having a designated business phone number, you and your employees can receive work calls on any preferred device, whether inside or outside the office. This capability is particularly valuable for businesses with mobile and remote workers, as well as those with Bring Your Own Device (BYOD) policies.
Regardless of whether your employees are located in a single site or multiple sites, desk-bound or frequently on the road, and engaged in inbound or outbound calls, VoIP provides a communication solution that perfectly aligns with your organisational needs.
Do you have more questions?
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